The bookseller Waterstones has suffered weeks of disruption to its business operations following an upgrade of its warehouse software.
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Authors and publishers have been left frustrated by delivery delays after the new system from Blue Yonder created a backlog of orders.
Some customers have been waiting up to six weeks for their orders.
Waterstones says it regrets the unusual slowness and has contacted customers to apologise for the inconvenience.
The UK's largest book chain, Waterstones acquired the country's biggest independent bookseller Blackwell's in 2022, signalling a further unification of the bookselling industry in a deal that Waterstones called the fight back against Amazon's "siren call".
The retailer, which has more than 300 stores across the UK, also acquired the 115 year-old family-owned chain Foyles in 2018.
At the Scotland Book Trade Conference in May, managing director James Daunt said a "substantial" long-term distribution centre project would be rolled out over two to three years, including a new warehouse management system aimed at improving efficiency.
But in recent months, customers have been experiencing serious delays in the deliveries of their orders, leaving authors and publishers disgruntled.
Sam Missingham, publishing commentator and founder of The Empowered Author book marketing service, raised awareness of the issue on Twitter and received a number of responses, including from Waterstones staff who claim to have been subject of abuse from angry customers.